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Ticket Submission Guide
We ask that you please help us to help you by being as detailed as possible when submitting a ticket: the better the information you provide the faster we will be able to resolve your issue. Below are some tips:
-Write in clear English
-Mention which module you are experiencing difficulty with (WHMCS Firewall, CloudFlare Security, WHMCS Emails, etc.)
-Include any error messages that occur on screen or are found in utilities > Logs > Activity Log
-Explain step by step how to reproduce the scenario or problem you are describing.
-If you think a screen shot would help please include one.
-State when the problem started and what changes were made immediately beforehand.
Please note: All tickets are responded in the order they are received based on last activity.

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